Your Legal Questions Answered
Email support with your account number and reason. We verify your identity, process any outstanding withdrawals, and delete your profile within 30 days unless a dispute exists. Outstanding balances are returned via your deposit method.
We retain transaction records for seven years to meet anti-money-laundering requirements. Account login history persists for 12 months. Once you close your account, your profile and messages are purged after 30 days unless legal action is pending.
Yes. Email support with your account number and ID photograph. We send a complete data export in plain-text format within five business days, including transaction history, messages, deposits and withdrawals.
Contact support immediately with the transaction ID and reason. We freeze the disputed amount pending investigation. Inquiries take up to 14 days. If the dispute is valid, funds return to your account; if not, we explain why in writing.
First withdrawal requires a photo ID, proof of address (utility bill or bank statement) and a selfie holding your ID. Verification takes 24–48 hours. Subsequent withdrawals may use faster paths if we've verified you already.
Yes. We encrypt all payment data using TLS 1.2+ protocols. Payment details are tokenised — stored securely, never exposed to our staff. Your bank handles the actual fund transfer; we only record the transaction reference.
Change your password immediately via the account settings page. Contact support and describe the unusual activity. We review login logs, reset your session, and can reset two-factor authentication if you've enabled it. No charges are your responsibility if fraud occurs.
